Refund policy

  1. VELVRY Return and Refund Policy
    We offer a professional 7-day return and exchange window from the date your package is delivered. To ensure full compliance with consumer safety and hygiene standards, products must be returned to our facility in their original condition and packaging.

    Conditions for Returns and Exchanges
    • All returned items must be undamaged and unused.
    • The original brand box and packaging must remain completely intact.
    • An official proof of purchase or order confirmation code is required.
    Processing Timelines
    We evaluate and process all authorized return and exchange requests within 3 to 5 business days of receiving the package at our facility.

    Logistics and Delivery Fees
    • Standard delivery charges applied to the original order are completely non-refundable.
    • Customers assume full responsibility for any courier delivery fees incurred while returning or exchanging items due to a change of mind.
    • In cases of verified transit damage, bottle leakage, or receipt of an incorrect product layout, VELVRY will cover all logistics charges related to the exchange or return.
    Authorized Contact Channels
    • For return and refund requests contact: +92 3302395198
    • For general business queries contact: +92 3180405838